Reference

What This Legal Page Covers for You

This page explains how our account rules work in Bangladesh, in plain words rather than dense legal drafting. Read it before you fund your wallet with bKash, Nagad or Rocket, so you know what we expect and what you can ask us to change.

Eligibility by local lawPayment records keptAccount rules in EnglishRequests answered by supportPolicy updates posted here
Explore the Lobby Read FAQ
mcwbd88 What This Legal Page Covers for You
RAISE A QUESTION

Where to Send Legal Questions

You do not need to guess about a policy point. Send it to our Bangladesh support desk and ask for a written answer, so you have the reply in your chat history if you need it again later. Have your account number and the payment reference ready when you write in.

Account Chat Desk Open the in-account chat and describe the policy question. Attach your deposit reference from bKash, Nagad or Rocket so the agent can pull the record straight away.
Written Request Ask for the answer in writing if you plan to keep it. The agent will confirm the rule text in the same thread instead of pointing you back to this page.
Payment Trace Request Querying a wallet transaction? Send the sender number, amount and time. We match it against the wallet ledger and reply with what we find on file.
HOW WE HANDLE DATA

Your Data and Account Security

Your account wallet holds the record, and we treat it that way. Every policy point below is about keeping that record accurate and readable to you, not about hiding it behind a support ticket.

Account Data Held

We keep your registration details, wallet balance movement and payment references. That is what lets us answer a deposit query about a Nagad transfer without asking you to prove it twice.

Cookies and Sessions

Session cookies keep you logged in on your phone and desktop separately. Clearing them signs you out, and signing in again sends an OTP to your registered number before the wallet opens.

Sign-In Verification

Access needs your password plus the OTP sent to your registered mobile number. If a device looks unfamiliar, we may ask you to confirm the login before wallet features unlock.

Retention and Changes

Transaction records stay on file for the period local rules require. Want your contact details corrected or your account closed? Write to support and we confirm what was done.

Legal Questions You Might Ask

Short answers to the points we get asked most about rules, eligibility and records. If your situation is not covered, message support with your account number.

No. It explains our own account rules in plain English. For advice on your own position under Bangladesh law, speak to a qualified adviser rather than relying on our wording here.

Access depends on your local law and eligible regions. If the service is not permitted where you are, do not register. Support will confirm your status if you are unsure before you deposit.

We store the sender number, amount and time against your account wallet, alongside the reference from the wallet app. That record is what we check when you query a missing balance.

Yes. Write to support from your registered contact and state what needs changing. We confirm the correction in the same thread once the details are updated on your account.

Send a written request from your registered email or through account chat. We verify the sign-in first, then close the wallet and confirm what happens to any remaining balance.

On this page, with the revised text replacing the old wording. The version live when you made a transaction is the one that applies to that transaction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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